Payments & refunds

1. What you pay

Prices are shown in the currency of your account, most often FCFA, and include the platform fee. Your mobile-money operator may add its own fee, which is outside our control.

Subscriptions renew automatically at the interval shown at purchase, until you cancel. Paid posts, paid messages and tips are one-off payments.

You receive a receipt for every payment in your account's billing history.

2. Cancelling a subscription

You can cancel a subscription at any time from your account. Cancelling stops future renewals; access continues until the end of the period already paid.

Cancelling does not refund the current period, except in the cases below.

3. Refunds

Digital content is delivered immediately, so payments are in principle final. We do refund when: the content was never delivered or was not accessible; you were charged twice for the same purchase; the payment was unauthorised or fraudulent; the content clearly does not match what was described; or the law of your country grants you a refund right.

Request a refund within 14 days of the payment, from your billing history or by writing to support@fansmood.com with the transaction reference. We answer within 7 days.

Approved refunds are returned to the mobile-money number used for the payment, usually within 5 business days.

4. Disputes and abuse

Contact us before disputing a payment with your operator: a dispute freezes the amount for both you and the creator and takes longer to resolve.

Repeated refund requests, or refunds requested after consuming the content, may lead to a restriction of your account.

5. Creator payouts

Creators keep 80% of each payment. Balances become withdrawable once the payment is settled by the operator and any dispute window has passed.

Withdrawal requests are normally processed within 24 hours on business days, to the verified mobile-money number of the creator.

A payment refunded or reversed after payout is deducted from the creator's next balance.