Privacy policy

1. Data we collect

Account data: name or pseudonym, email, phone number, password (hashed), language, country, and the role you chose (creator or fan).

Verification data, for creators and for age checks: identity document, selfie, date of birth, and the result of the check. Documents are kept only as long as needed to prove that the check was performed.

Transaction data: amounts, currency, mobile-money operator, masked payment number, timestamps, subscription and withdrawal history.

Content and usage data: posts, messages, media, likes, technical logs, IP address, device and browser, and the pages you visit.

2. Why we process it

To provide the service: accounts, publishing, messaging, subscriptions, payments and payouts (performance of our contract with you).

To keep the platform lawful and safe: age and identity verification, moderation, fraud, chargeback and money-laundering prevention (legal obligation and legitimate interest).

To support you and improve the product: support tickets, aggregated statistics, error diagnostics (legitimate interest).

To send marketing or growth messages only where you have opted in, with a one-click unsubscribe (consent).

3. Who we share it with

Payment and mobile-money partners, strictly for processing your payments and withdrawals.

Technical subprocessors that host the platform, send our emails, store media and run our verification checks, under contract and instruction.

Authorities, where we are legally required to respond to a valid request, and our advisers in a dispute.

We do not sell personal data and we do not share it with advertising brokers.

4. Retention

Account and content data: for the life of the account, then deleted or anonymised within 30 days of closure, except where the law requires otherwise.

Transaction and accounting records: up to 10 years, as required by accounting and anti-money-laundering rules.

Verification records: for the life of the account plus the retention period required to evidence the check.

5. Your rights

You can access, correct, export or delete your data, object to or restrict certain processing, and withdraw consent for marketing at any time.

Write to legal@fansmood.com and we answer within 30 days. We may ask you to confirm your identity before acting on a request.

Deleting your account does not delete records we must keep for legal or accounting reasons.

6. Security and transfers

Data is transmitted over TLS, passwords are hashed, access to production data is restricted and logged, and payment credentials are handled by our payment partners rather than stored by us.

Some subprocessors are located outside your country; those transfers are covered by contractual safeguards.

If a breach is likely to affect your rights, we notify the competent authority and the users concerned.